94-32. Billing and Payment Procedures

All monthly bills due the County for sewer service shall be payable at the collection office in the Henderson County Finance Department office or other designated location within 21 days after date of issue. If any bill remains unpaid for a period of 30 days after being mailed, and if the subject customer is provided with metered water service by a government entity, the Henderson County Finance Department shall request that the said government entity turn the customer's water off. In cases in which sewer service but not water service is furnished to a customer and the bill for such sewer service remains unpaid for a period of 30 days after being mailed to such consumer, the Henderson County Finance Department may take any steps which are legal, including but not limited to hiring collectors and filing a court action, to collect the bills.

  1. Notice and hearing.
    1. The County shall designate a person(s) to hear customer complaints concerning overcharges, charges for services not rendered or other billing errors. The County's designee is authorized to review disputed bills and to correct any errors which may appear therein.
    2. The County's designee shall notify sewer customers whose service may be terminated that the amount shown as due on any such customer's bill may be questioned by discussing such bill with a designated official who is authorized to correct billing errors. The notice shall include the phone number, office hours and office location of the designated official. The notice may be given by mail, by notice enclosed with a bill, by notice printed on a bill or by similar means.
    3. Sewer service shall not be terminated for failure to pay a sewer bill until 10 days after the notice required by this section has been mailed.
  2. Time and method of payment of sewer fees. All monthly sewer user fees shall be due and payable at the Henderson County Finance Department office. All sewer permit fees and sewer capacity depletion fees and other sewer fees shall be payable at the Henderson County Utilities Department/CCWSD. Sewer bills and fees not paid within 30 days after the invoice is mailed, in addition to any other penalties provided by law, the County may request any government-owned water supplier to cut off from such property the use of water, and if such water is obtained from sources of supply other than a government- owned water system, the discharge thereof into the County's system shall be illegal and the owner of the property subject to fine or imprisonment as provided by law.
  3. Refunds or damages for failure of sewer service. No person shall be entitled to damages nor did to have any portion of payment refund for any failure of sewer service due to any necessary construction or repairs.
  4. CCWSD sewer bills will still be rendered when the premises is vacant even if the water is turned off.
  5. Adjustment of bills inequitable or abnormal due to unavoidable waste. The County may adjust and settle inequitable and abnormal sewer bills due to unavoidable waste.
  6. Billing records for sewer services. The County shall maintain billing records for sewer services for a period of 3 years. Adjustments to sewer bills will be based on the availability of records.