Emergency Information

Henderson County has declared a State of Emergency due to Hurricane Helene. The State of Emergency is also proclaimed at the request of the Mayors in the Town of Fletcher, Town of Laurel Park, Village of Flat Rock and Town of Mills River.  The City of Hendersonville has also declared a State of Emergency as revoking all special event permits until the end of the state of emergency. 

There is still restricted travel along Highway 64, Highway 74 and Highway 9 in the Bat Cave and Gerton areas of Henderson County.

Our Emergency Management Team has also shifted its operation from a Response to Recovery and Damage Assessment Mode. 

Emergency Contact Information

Currently, the Henderson County EOC is open 8AM - 4:30 PM Monday-Friday. 

• For emergencies call 911
• For routine non-medical requests contact our EOC Call Center at 828-771-6670 between 8 a.m. and 4:30 p.m. Monday-Friday or email helene-info@hcem.org. 
• For Hendersonville Water & Sewer Customers - Call 828-697-3052 for city-related services and visit www.hvlnc.gov/helene for ongoing updates.

Citizens should also tune to local and regional radio and television stations for up to the minute emergency information from the Henderson County Emergency Operations Center.

Resource Hub

Henderson County has one Resource Hub location at 118 McAbee Court, Flat Rock, NC 28731

The Resource Hub will be open this week from 10:00am to 6:00pm on these dates:
Tuesday, October 29
Thursday, October 31
Saturday, November 2

Directions: From Upward Road exit off I-26, go toward the QT, turn left onto McMurray Rd and then left into the industrial complex. Truck entrance is behind the building facing the interstate.

Non-Profits and Food Pantry Orders 

Notice: This order form is for non-profits and food pantries only, not for general public use. The general public can receive a daily amount of supplies at the Resource Hub.

Local non-profits and food pantries may request supplies from the community warehouse by submitting your request through this online form.

FEMA Disaster Recovery Center 

The Henderson County Disaster Recovery Center (DRC) is in the Blue Ridge Commons complex at 2111 Asheville Highway, Hendersonville NC 28791.

The DRC is open from 8 a.m. to 7 p.m. The DRC will provide federal, state and local resources for county residents as they apply for FEMA assistance from the aftermath of Hurricane Helene.

The DRC does not replace the Resource Hub. The DRC is for assistance in applying for federal aid and other assistance information. No supplies will be provided at the DRC.

How to Apply for Disaster Relief 

In addition to the Disaster Recovery Center, you can apply for disaster assistance at www.disasterassistance.gov. 

Private Road Damage Information Form

Henderson County is collecting information from residents on private road damage caused by Hurricane Helene. Data will be shared with NC Emergency Management and FEMA as they continue to evaluate the need to assist with repairs to private bridges and roads. Note: This form is only for collecting information. It does not constitute a guarantee of repair or financial assistance.

This form is for privately maintained roads only: Submit Form 

Donation & Volunteer Information 

In the wake of Hurricane Helene, Henderson County has been overwhelmed by the generosity of our community and beyond. We are grateful for the outpouring of support in the form of physical donations, (water, food, supplies) However, due to the current needs of our relief efforts, we are no longer in need of physical donations.

We continue to encourage financial contributions.  The Community Foundation of Henderson County has set up a special page for Hurricane Relief and Recovery, and donors may choose among funds specifically for Henderson County and the surrounding area, WNC recovery, and Lake Lure and Chimney Rock. 

If you’re interested in volunteering, the United Way of Henderson County is managing our volunteers. If you already signed up on this page, they will be in touch with you soon.

Community Resources 

You can dial 2-1-1 or visit the United Way of Henderson County's website for local community resources at www.liveunitedhc.org/community-resources. This page lists assistance available for housing repairs, tree cutting/removal, food pantries, utility assistance and more.

Disaster Supplemental Nutrition Assistance Program (D-SNAP)

The registration for D-SNAP ended on Thursday. October 24th at 4:00pm. 

Storm Debris Cleanup

Henderson County will provide free curbside storm debris removal to all county residents. The county is working with a contractor to pick up all storm debris on DOT, municipal and private roads. The county is partnering with the municipalities within the county for this pickup service as well.
Henderson County continues to look for potential storm debris sites as our curbside debris pickup continues.  If interested, please review this RFP for Lease of Real Property for Debris Sites. 

Behavioral Health & Recovery Resources

In the aftermath of Hurricane Helene, many in our community are facing tough challenges. You don’t have to navigate this alone—support is here. If you or someone you know is struggling or in a crisis, help is available.

You can call or text 9-8-8, or chat at www.988Lifeline.org to reach a trained counselor who can provide support in a mental health, substance use or suicide crisis. Visit the Behavioral Health & Recovery Resources page for additional updates and information for support.

Hurricane Helene Well Water & Septic Guidance

Our Environmental Health Department has compiled information for residents on well water and with septic systems. 

Soil & Crop Management Recommendations 

The N.C. Department of Agriculture has guidance and resources related to soil sampling and field management for individuals impacted by the hurricane.

Wellness Checks

Thanks to the help of our community and the work of our first responders, there are no remaining actionable missing persons cases related to the storm in Henderson County. If you have outstanding questions and concerns, please contact the Call Center at 828-771-6670. 

Henderson County Travel - Frequently Asked Questions

If you are planning to travel to Hendersonville or anywhere in Henderson County post-Helene and have questions, please visit the Hendersonville Welcome Center website for the latest information. 

Traffic and Road Conditions

Road closures are reported at Drive NC.

Travel is prohibited on U.S. Highway 74, U.S. Highway 64, N.C. Highway 9 or Grant Mountain Road beyond the area barricaded by the Henderson County Sheriff’s Office in the direction of Gerton, Bat Cave or Lake Lure. See Exemptions 

Emergency Alerts

The public is encouraged to sign up for alerts from Henderson County Emergency Management (and partners) at: ConnectHC Alerts - Smart911 and download the Henderson County Sheriff's Office App.

Power Outage & Floodplain Maps